Frequently Asked Questions
This is where all the answers to your questions are.
This is where all the answers to your questions are.
Wald secures employee conversations with AI assistants. It is offered as a Software as a Service (SaaS) platform that boosts employee productivity by providing access to cutting edge AI assistants while ensuring that confidential data remains safe. Wald helps users get immediate answers to their most complex questions whether it is writing emails, drafting memos and presentations, analyzing documents and even writing code. Wald analyzes every prompt like a human would and determines if it contains confidential data or sensitive intent. If it does, Wald transforms the prompt such that the intent of the user query is retained but redacts all PII and other confidential data before sending it to the AI assistant. When the assistant provides a response, Wald reinserts the sensitive data so the user gets a ready to go answer.
We currently provide access to ChatGPT, Gemini, Claude, Grok, Imagen and a privately hosted version of an open source assistant for more complex queries. We currently offer the latest versions of these assistants and it is our intent to continue to add new versions as they become available.
Security is our top priority. We encrypt all conversations with customer supplied keys which means that no one outside your organization can ever access your data, not even Wald employees. Wald anonymizes user and enterprise identities so they are never revealed to the AI assistants. Wald operates inline to empower users to leverage conversational AI responsibly while minimizing the risk of data leaks. Wald understands not just what information is being leaked but why information is being used and the potential harm if it gets leaked. This way, the focus remains on truly sensitive prompts while keeping everyday tasks flowing smoothly. Striking the right balance between security and usability is key to achieving this goal.
Yes. You can upload documents like pdfs etc. and ask Wald questions or for help with search and summarization. These documents are hosted in Wald’s infrastructure and fully encrypted with customer keys. These encrypted documents are only accessible to users within your organization and no one else.
We currently allow users to upload up to 10 files of 50MB each. We may change these limits over time based on advances in technology and the possibility of improving the quality of responses.
Wald needs to scan the prompt and make transformations in real time to ensure that no sensitive data is leaked to the assistant of your choice. This process can add minimal latency before we send the prompt to the assistant for a response. Maintaining a seamless user experience is of paramount importance to us and we continue to reduce the latency of processing.
Wald allows you to switch assistants at any time and your entire conversation history (devoid of any confidential data) is provided to the new assistant as context for you to continue your conversation without starting from scratch. You can also compare results for the same query across multiple assistants in the Wald user interface.
When you subscribe to Wald, you are the designated administrator for the account. You can access the admin console via your profile icon. The console allows you to monitor usage via a dashboard, manage users and privileges, set data retention policies, and view your audit logs.
Wald offers simple scalable plans, our all-inclusive enterprise plan is priced at $19.99/seat and for larger teams we offer a tiered pricing.
Security is core to Wald's design. We're built for regulated industries, with enterprise-grade safeguards such as SOC 2 Type I and II. Enterprise customers can access fine-grained admin controls to manage AI usage at scale.
No, Wald has a zero data retention policy that can be changed by you depending on governance policy for your industry.
With end-to-end encryption, your data is accessed only by those you have authorised. No Wald employee can ever see or access your data.
Based on your concerns, we help make the cancellation process simple, just email our team.
We accept all major credit and debit cards. We also support invoicing for leaner teams.
You can add or remove users as needed, the seat will be charged till the end of the month before such changes come into effect.
Absolutely. Wald's Enterprise tier includes features like custom security controls, usage governance and more. We'll work closely with you to tailor a deployment that fits your operational and compliance needs. Contact Sales to learn more.
One subscription for all, with in-built advanced security. You get access to the latest models of these assistants + access to AI agents.
One subscription for all, with in-built advanced security. You get access to the latest models of these assistants + access to AI agents.
Yes, you can safely upload any sensitive data, WaldGPT is the most secure environment to upload, get answers and even brainstorm with your documents.
No. Wald's pricing is transparent, what you see is what you pay. There are no hidden costs or surprise fees.
We collect both the information you provide directly, such as when you create an account, report issues, or submit queries, and automated technical information like your IP address and device details when you access our services. We also collect feedback and communication information when you interact with us.
We use your information to provide, maintain, and improve our services, process payments (if applicable), communicate with you, prevent fraud and abuse, and resolve disputes. Detailed purposes are outlined under Section 4 of our Privacy Policy.
At Wald, we prioritize your privacy and security. We utilize advanced security measures and proprietary sanitization techniques to ensure that your sensitive information remains protected. We do not access or retain your original prompts; instead, we work only with sanitized versions to generate outputs. We sanitize prompts by removing or replacing sensitive information with generic details by deploying encryption techniques and multiple security measures to ensure privacy before processing them for outputs. Your original prompts remain confidential and are not accessible to any external parties.
We only share your information with service providers when necessary or desirable to deliver our services effectively. In certain circumstances, such as corporate transactions or legal obligations, we may be required or compelled to disclose your data. We do not sell your personal information for any purpose. For more details, please refer to our Privacy Policy.
Access to your data is strictly limited to you and your organization’s authorized administrator. Wald, Wald’s personnel, and external Assistants, such as Anthropic and OpenAI, only have access to sanitized prompts and outputs. Other than you and your organization’s authorized administrator, nobody can access or see the original prompts that include sensitive or confidential information.
We retain your data only as long as necessary for the purposes outlined in our Privacy Policy. Once the retention period expires, we securely delete your information.
Depending on your location, you may have rights such as access, correction, deletion, restriction of processing, data portability, and objection to processing. Please refer to our Privacy Policy for details on how to exercise these rights.
In the event of a data breach, we will promptly notify you and provide details of what information may have been compromised, what we have done to rectify the breach, and what you can do to protect yourself.
We implement appropriate technical and organizational to ensure a level of security appropriate to the risk and nature of any sensitive data we handle. We will regularly monitor our compliance with its security measures and technical and organizational measures.
Only legally authorized individuals may accept or reject cookies on behalf of an organization. These individuals are typically the company’s corporate officers, directors, department heads, or expressly authorized representatives.
We review and update our Privacy Policy regularly to ensure compliance with applicable laws and operational needs. Any updates will be posted on our website, and we encourage you to check periodically for the latest information.
Providing false information during account registration or use of our services may lead to account suspension or termination. It's important to be truthful and accurate when interacting with us.
For any questions or concerns about our Privacy Policy or data protection practices, please contact us at privacy@wald.ai. We are committed to addressing your inquiries as promptly and transparently as we can.