Frequently asked questions
Product FAQs
Which assistants can I use with my Wald subscription?
We currently provide access to ChatGPT, Gemini, Claude, Llama, DALL.E and a privately hosted version of an open source assistant for more complex queries. We currently offer the latest versions of these assistants and it is our intent to continue to add new versions as they become available.
How secure is Wald?
Security is our top priority. We encrypt all conversations with customer supplied keys which means that no one outside your organization can ever access your data, not even Wald employees. Wald anonymizes user and enterprise identities so they are never revealed to the AI assistants. Wald operates inline to empower users to leverage conversational AI responsibly while minimizing the risk of data leaks. Wald understands not just what information is being leaked but why information is being used and the potential harm if it gets leaked. This way, the focus remains on truly sensitive prompts while keeping everyday tasks flowing smoothly. Striking the right balance between security and usability is key to achieving this goal.
Can I use Wald to ask questions about my internal data?
Yes. You can upload documents like pdfs etc. and ask Wald questions or for help with search and summarization. These documents are hosted in Wald’s infrastructure and fully encrypted with customer keys. These encrypted documents are only accessible to users within your organization and no one else.
Is there a limit to the number of files and the file size of documents I can upload to Wald within the Chat interface?
We currently allow users to upload up to 10 files of 50MB each. We may change these limits over time based on advances in technology and the possibility of improving the quality of responses.
Is there additional latency when I submit my prompt before I get a response?
Wald needs to scan the prompt and make transformations in real time to ensure that no sensitive data is leaked to the assistant of your choice. This process can add minimal latency before we send the prompt to the assistant for a response. Maintaining a seamless user experience is of paramount importance to us and we continue to reduce the latency of processing.
Can I switch between assistants during a conversation?
Wald allows you to switch assistants at any time and your entire conversation history (devoid of any confidential data) is provided to the new assistant as context for you to continue your conversation without starting from scratch. You can also compare results for the same query across multiple assistants in the Wald user interface.
What enterprise management features does Wald support? How do I add team members to my Wald subscription?
When you subscribe to Wald, you are the designated administrator for the account. You can access the admin console via your profile icon. The console allows you to monitor usage via a dashboard, manage users and privileges, set data retention policies, and view your audit logs.