Wald.ai Safeguards Sensitive Payment Data for Leading Financial Institution
A major US-based payment processing company with over 4,000 employees faced significant hurdles in protecting sensitive financial data while adopting AI technologies. Traditional Data Loss Prevention (DLP) systems were inadequate, posing compliance risks and reducing operational efficiency. By implementing Wald.ai, the company achieved:
1. Industry: Financial Services
2. Company Size: Enterprise (4,000+ employees)
3. Location: United States
4. Primary Challenge: Secure AI adoption while protecting customer payment data and ensuring regulatory compliance
1. Outdated DLP Systems: Traditional tools couldn’t secure AI-generated outputs or protect unstructured data.
2. Customer Data Exposure: AI tools risked leaking sensitive customer information during support operations.
3. Intellectual Property Risks: Proprietary algorithms and strategic data were vulnerable to accidental exposure.
1. PCI-DSS Complexity: AI usage created complications in maintaining payment card industry standards.
2. Sensitive Data Governance: Difficulty in managing data classification and protection across AI workflows.
1. Shadow IT: Employees used unapproved AI tools, increasing security and governance risks.
2. Manual Workflows: Security concerns hindered automation of routine, data-intensive tasks.
3. Delayed Responses: Limited AI use led to slower customer service and internal turnaround times.
Context Intelligence Engine: Semantic understanding of data to detect nuanced threats and context.
Automated Data Classification: Real-time detection and categorization of sensitive data like PII and payment information.
Smart Redaction: Automatic removal of sensitive elements from AI inputs and outputs.
Role-Based Access Control (RBAC): Fine-grained control over who can access what type of data in AI workflows.
Seamless SSO Integration: Plugged directly into existing workflows and identity systems.
Security Policy Customization: Defined granular access rules and classification protocols for AI use.
Secure Task Automation: Enabled AI-driven support for document reviews and customer interactions.
Employee Enablement: Hands-on training to help teams use AI safely and efficiently.
100% PCI-DSS Compliance: Aligned all AI interactions with industry and regulatory standards.
50,000+ Sensitive Data Points Protected: Including cardholder data, source code, and confidential documents.
Shadow IT Eliminated: Centralized control over all AI tools and workflows.
50% Increase in Overall Productivity: Teams automated routine tasks with peace of mind.
35% More Customer Inquiries Resolved per Hour: Personalized AI responses improved service volume and quality.
60% Faster Response Times: Secure automation accelerated turnaround across departments.
Secure AI Integration is a Must: Financial firms can’t afford to adopt AI without robust, context-aware security.
1. Traditional DLP Falls Short: AI security requires real-time semantic analysis—not static redaction.
2. Compliance is Possible with the Right Tools: Even in high-stakes environments, AI adoption is feasible with built-in safeguards.
3. Security Doesn’t Mean Sacrificing Productivity: With Wald.ai, efficiency and compliance go hand in hand.
By deploying Wald.ai, this enterprise successfully navigated the complexities of AI adoption in a high-compliance environment. The result: airtight security, full regulatory alignment, and significant productivity gains.
Wald.ai proves that secure AI isn’t just possible—it’s a business advantage.
