Privacy Policy

Wald is committed to protecting your privacy and personal information as a data sanitization company. This Privacy Policy outlines our commitment to safeguarding the privacy and security of your sensitive information processed by our services ("Services"). Our practices are designed to protect your data while ensuring Services are effective for compliance with applicable data privacy laws. You are subject to our Terms of use to use our Services.

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Our Commitment

At Wald, securing your privacy and security is critical to our mission. We prioritize data privacy and security with utmost seriousness. Our proprietary, multi-tiered security system attentively sanitizes sensitive data in your prompts before sending to external large language models (LLMs) to generate outputs. We do not have visibility to your original prompts and after sanitization, we lose access to your prompts as we store them for your access only. In other words, we interact solely with the sanitized versions of your queries. Your sensitive information within the stored prompts remains exclusively visible and accessible to you or your organization's administrator.

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We adhere to industry-leading technical and organizational protocols to protect information against loss, misuse, unauthorized access, or disclosure.

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Sources of Personal Information

There are three primary sources of personal information that we collect to provide you with our Services:

1. You: We collect the information you provide to us when you use our Services, including when you sign up. We also collect information about how you browse through our apps and sites.
2. Your device(s): We collect information from and about the devices you use, including computers, phones, and other web-connected devices you use to access our apps or Services, and we combine this information across different devices you use.
3. Third parties: In our effort to enhance user experience, conduct market research, or improve our Services, we may receive your personal information from our analytics providers, cookie providers, email providers, service providers, and/or subprocessors. For more information on cookies, please read our Cookie Policy. Please note that we may also use authentication tools to streamline our customers' access to our Services. If you opt in to use our authentication tools and consent to the sharing of certain personal data with us, such as name or profile picture, we may collect such information for the purpose of authenticating your identity to facilitate a convenient sign-in process and to ensure the integrity of your account. If you prefer not to share your personal data through our authentication service provider, you have the right to withdraw your consent at any time. You hereby acknowledge that once you opt out, your access to certain convenient features of our Services may be affected.

We may also combine the personal information we have about you with information that we may obtain from other sources, including publicly available sources such as search engines, and from databases operated by other third parties such as vendors or business partners.

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Information We Collect

We collect and process the following types of data to provide our Services:

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How We Use Your Information

We use your personal data for the purposes summarized in the table below. The lawful bases for processing personal data are:

• Contract – we process your data to provide you with Services pursuant to a contract;
• Compliance – we are required to comply with legal or regulatory obligations;
• Consent – we process your data when you give us your consent; and/or
• Legitimate interests – we need to investigate, prevent or enforce violations of our Terms of use including misuse of our Services, fraud, or abuse.

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Use of Google Workspace APIs and AI/ML Model Development Policy

• Compliance with Google Workspace API Usage: We affirm that the Google Workspace APIs accessed through our services are not used for developing, improving, or training generalized artificial intelligence (AI) or machine learning (ML) models.
• Data Handling and Processing: All data accessed via Google Workspace APIs is processed in accordance with our privacy policy, strictly adhering to the intended purpose as specified and not for the development of generalized AI or ML technologies.
• Restrictions on Data Use: We ensure that no data obtained from Google Workspace APIs will be used to train, calibrate, or improve the capabilities of AI or ML systems, algorithms, or models.
• Transparency and Disclosure: We are committed to maintaining full transparency about our use of data obtained from Google Workspace APIs and will continuously provide clear disclosures about the specific purposes for which this data is used.
• Privacy and Security Measures: Robust privacy and security measures are implemented to protect the data accessed via Google Workspace APIs, ensuring it is handled in compliance with all applicable laws and regulations.
• Third-Party Data Sharing and Access: There is no sharing of data obtained through Google Workspace APIs with any third parties for the purpose of AI or ML model development. Any data sharing practices are clearly outlined in our privacy policy.

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How We Share Information

We may share your personal information for the following purposes:

• Service Providers: We may disclose personal data with our service providers for a variety of reasons, including website and data hosting, ensuring compliance with industry standards, research, auditing, and data processing. We only share information that is absolutely necessary to obtain the services we need to provide you with our Services.
• Corporate Transactions: If we are involved in a merger, corporate transaction, bankruptcy, or other situation involving the transfer of business assets, we may disclose your personal data as part of these corporate transactions.
• Third-Party Services: Our Services may involve integrations with, or may direct you to, websites, apps, and services managed by third parties. By interacting with these third parties, you are providing information directly to the third party and not to us, and subject to the third party's privacy policy. If you access third-party services, such as social media sites or other sites linked through the Services, these third-party services will be able to collect personal data about you, including information about your activity on the Services. If we link to a site or service via our Services, you should read their data usage policies or other documentation. Our linking to another site or service doesn't mean we endorse it or speak for that third party.
• Regulatory or Legal Compliance: We may disclose personal data to governmental regulatory authorities as required by law, including for legal, tax or accounting purposes, in response to their requests for such information or to assist in investigations. We may also disclose personal data to third parties in connection with claims, disputes or litigation, when otherwise permitted or required by law, or if we determine its disclosure is reasonably necessary to protect the health and safety of you or any other person, to protect against fraud or credit risk, to enforce our legal rights or the legal rights of others, to enforce contractual commitments that you have made, or as otherwise permitted or required by applicable law.
• Consent: We will otherwise disclose personal data when you give us permission or direct us to disclose such information.

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How We Sanitize Prompts

The core value of our Services is in intelligently sanitizing all sensitive information in users' prompts before they are processed for Outputs. Here is an overview of our privacy-enhanced prompt processing:

• Confidentiality of Original Prompts: Your original prompts remain anonymous and confidential, visible only to you or your organization's authorized administrator. We only have access to sanitized versions of your Inputs. This ensures that sensitive information is tightly controlled within your internal team.
• Advanced Sanitization Techniques: We employ proprietary sanitization techniques to process your prompts. Through real-time redaction, any sensitive information is detected and either removed entirely or replaced with generic, non-sensitive details. This process preserves the context and accuracy of your prompts while protecting any sensitive data in your queries.
• Secure External Processing: Once sanitized, prompts are securely sent to external LLMs for Output generation. Importantly, we also retain only the sanitized versions of Inputs and Outputs. External LLMs never gain access or visibility into the sensitive data contained in your original prompts.
• Anonymity and Non-Traceability: Your identity and that of your organization remain completely anonymous and untraceable from external LLMs. This layer of privacy ensures that there is no link back to your personal or organizational identity.
• Comprehensive Data Encryption: All user prompts, as well as data in transit and at rest, are encrypted, providing a robust shield against unauthorized access. The keys used for this encryption are strictly controlled and are not accessible to our systems or employees, ensuring that your data remains private and secure. This encryption safeguards your information at every stage of the prompt and response process.
• Enhanced Security in Breach Scenarios: In the unlikely event of an account breach or hacking incident, the data stored in our custody remains protected as the encryption keys are managed by the users and not by us. Since external LLMs only receive sanitized data, the risk of sensitive enterprise data leakage to LLM service providers is also significantly minimized.

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Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Upon expiration of the retention period, your data is securely deleted.

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Your Rights and Choices

We prioritize your privacy and are committed to transparency regarding our data collection and usage practices. You may have certain rights related to your personal information under data protection laws depending on where you are or reside in.

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We are not currently subject to the requirements of the General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act (HIPAA), or the California Privacy Rights Act (CPRA). However, we are committed to monitoring the growth and development of our business, as well as any changes in applicable privacy laws and regulations. As our company and data practices evolve, we will update this Privacy Policy to ensure that we are adhering to all applicable legal requirements.

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For U.S. residents:

This section outlines the rights and choices you may have regarding your personal information, acknowledging that specific rights may vary based on your residency and our obligations under applicable state data privacy laws. Currently, only those who are a resident of the following states within the U.S. may submit consumer requests to us:

• California
• Colorado
• Connecticut
• Nevada
• New York
• Utah
• Virginia

If we are not subject to data privacy laws in your state, we reserve the right to exercise reasonable discretion in responding to your requests. Your privacy rights may include the following:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You may ask us to delete or remove your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information.
• Right to Data Portability: Where applicable, you can request that we transfer your personal information to another organization.
• Right to Object: You have the right to object to the processing of your personal information in certain situations.

To submit requests related to your personal information or to see if you can exercise any of the above data rights, please contact us at privacy@wald.ai. Include sufficient information to allow us to reasonably verify your identity or your authorization to act on behalf of an entity. We are committed to addressing your concerns promptly and transparently.

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For Canadian residents:

We are not currently subject to Canadian data privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. However, we are committed to respecting privacy and will fully adhere to these laws should we provide our Services to Canadian residents. In case of conflict between our Privacy Policy and this supplemental disclosure for Canadian residents, the supplemental disclosures shall prevail in relation to residents of Canada.

• Intended Collection and Use of Personal Information: We intend to collect personal information such as names, email addresses, and usage data to provide and improve our Services. We will ensure that we obtain express consent from our Canadian users when collecting personal data, except where otherwise permitted by law. We will only collect information necessary for the Services and do not use personal information for purposes other than those to which you have consented.
• Disclosure of Personal Information: We do not disclose personal information to third parties without obtaining prior consent from our users, except as required by law. When we do share data with third-party service providers, they are bound by privacy agreements that require them to keep your information confidential and secure.
• Data Security and Retention: We implement robust security measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.
• Access and Corrections: Canadian residents will have the right to access personal information we hold about them and request corrections if necessary. If you wish to access or correct your personal information, please contact us at privacy@wald.ai. We will respond to requests within the time frame specified by Canadian law and provide information on how these requests can be made.

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For UK and EU Residents:

Currently, we are not subject to the General Data Protection Regulation (GDPR) or the UK GDPR. However, we recognize the importance of privacy and data protection and are committed to achieving compliance with GDPR and/or UK GDPR should we provide Services to users in these regions. In case of conflict between our Privacy Policy and this supplemental disclosure for UK/EU residents, the supplemental disclosures shall prevail in relation to residents of the UK/EU.

• Intended Collection and Use of Personal Information: We intend to collect personal information such as names, email addresses, and usage data to provide and enhance our Services. We will ensure that all data collection and processing is done in accordance with GDPR principles, which require transparency, lawful basis for processing, data minimization, and purpose limitation. We will obtain explicit consent from our users for collecting and processing their data, except where we can rely on another lawful basis.
• Future Disclosure of Personal Information: We will not disclose personal information to third parties without obtaining prior consent from our users, except as required by law or on other lawful grounds permitted under GDPR or UK GDPR. Any transfer of data outside the UK or EU will be conducted in compliance with GDPR/UK GDPR transfer mechanisms to ensure the security and privacy of personal data.
• Data Security and Retention Plans: We will implement robust security measures to protect personal information against unauthorized access, loss, theft, and other potential risks. Personal information will be retained only as long as necessary to fulfill the purposes for which it was collected or as otherwise required by law.
• Rights of Data Subjects: Residents of the UK/EU will have specific rights under applicable UK GDPR/EU GDPR including the right to access, correct, delete, or restrict processing of their personal data, the right to object to processing, and the right to data portability. Requests to exercise these rights can be directed to privacy@wald.ai, and we will respond within the legally specified time frames.

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For Australia and New Zealand Residents:

While we are not currently governed by the Australian Privacy Act 1988 or the New Zealand Privacy Act 2020, we recognize the significance of privacy and data protection and are committed to adhering to these frameworks should we extend our Services to users in these regions. In the event of any discrepancies between our Privacy Policy and this supplemental disclosure for Australian and New Zealand residents, the supplemental disclosures shall take precedence for residents of Australia and New Zealand.

• Intended Collection and Use of Personal Information: We plan to collect personal information such as names, email addresses, and usage data to deliver and improve our Services. We will ensure that all data collection and processing is conducted in accordance with principles similar to those in the Australian Privacy Principles (APPs) and the New Zealand Information Privacy Principles (IPPs), which emphasize transparency, lawful processing, data minimization, and purpose limitation. We will obtain explicit consent from our users for collecting and processing their data, except where we can rely on another lawful basis.
• Future Disclosure of Personal Information: We will not disclose personal information to third parties without obtaining prior consent from our users, except as required by law or on other lawful grounds permitted under Australian or New Zealand law. Any transfer of data outside Australia or New Zealand will be conducted in compliance with respective national laws to ensure the security and privacy of personal data.
• Data Security and Retention Plans: We will implement robust security measures to protect personal information against unauthorized access, loss, theft, and other potential risks. Personal information will be retained only as long as necessary to fulfill the purposes for which it was collected or as otherwise required by law.
• Rights of Data Subjects: Residents of Australia and New Zealand will have specific rights under their respective national laws, including the right to access, correct, delete, or restrict processing of their personal data, the right to object to processing, and in some contexts, the right to data portability. Requests to exercise these rights can be directed to privacy@wald.ai, and we will respond within the legally specified time frames.